Shipping policy

Shipping Policy

At Statesboro & Company, every order is thoughtfully prepared and carefully packaged to ensure it arrives safely and beautifully. We appreciate your trust in our products and are committed to providing a seamless shipping experience.

Order Processing

In-stock orders are typically processed within 2–4 business days, unless otherwise noted. During product launches, holidays, or periods of high order volume, processing times may be extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping

Shipping estimates are provided by the carrier and are not guaranteed. Once an order has been transferred to the shipping carrier, Statesboro & Company is not responsible for shipping delays caused by weather, carrier operations, customs, or other circumstances beyond our control.

Please ensure your shipping address is complete and accurate before placing your order. Statesboro & Company is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete shipping address provided at checkout.

Delivery Responsibility

Once your order has been delivered to the address provided and marked Delivered by the shipping carrier, responsibility for the package transfers to the recipient.

Customers are responsible for providing a secure delivery location and monitoring tracking information. We encourage you to retrieve your package promptly upon delivery and store it indoors in a dry, secure location away from weather and other environmental conditions.

Statesboro & Company is not responsible for packages that are lost, stolen, exposed to weather, or otherwise damaged after delivery has been confirmed by the shipping carrier.

If your package arrives with visible shipping damage, please notify us within 48 hours of delivery and include photographs of the product, shipping box, and all packaging materials so we can assist you promptly.

Pre-Orders

From time to time, Statesboro & Company offers select products as pre-order items.

The estimated lead time for pre-order merchandise is approximately 2–3 months from the close of the pre-order window. This timeline is an estimate and may vary due to manufacturing schedules, quality control, freight transit, customs clearance, or other circumstances beyond our control.

By placing a pre-order, you acknowledge and accept the estimated production timeline. While we make every effort to meet anticipated delivery windows, shipping dates cannot be guaranteed. We will communicate any significant updates to the expected timeline should they arise.

Payment is collected at the time your pre-order is placed to reserve your item.

If your order includes both in-stock and pre-order merchandise, available in-stock items will ship as they become ready unless otherwise noted.

Once the pre-order window has closed and production has begun, pre-order purchases cannot be canceled or modified.

Upon receipt, pre-order merchandise is eligible for return or exchange in accordance with our Return Policy. Return requests must be initiated within 7 days of delivery and approved in writing by Statesboro & Company before merchandise is returned. All returned merchandise must meet the eligibility requirements outlined in our Return Policy.

Questions

If you have any questions regarding your order or shipment, we’re always happy to help. Please contact us at info@statesborocompany.com, and we’ll be glad to assist you.